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Integrations

Telephony is no longer separate from other applications today. The real added value arises when communication is seamlessly integrated into the tools that employees use daily.

Colleague calling via Dstny softphone

Tricore ensures that telephony perfectly aligns with your IT environment and business processes and integrates seamlessly into your daily operations.

Fixed and mobile as one

Thanks to the integration between fixed and mobile telephony, employees can:




Answer calls on any device



Communicate professionally, regardless of location



Choose which number is visible for outgoing calls




Stay reachable without complexity

The user experiences one logical whole, no separate systems.

Integration with business applications

Telephony can be integrated with other business applications, such as:


  • CRM systems
  • helpdesk and ticketing tools
  • planning and administrative applications


This increases efficiency and context, for example through automatic recognition of contacts or logging of conversations.

Dstny portal

Central management and control

All integrations are managed centrally, with:


  • clear configuration
  • consistent operation
  • secure access
  • overview for IT


This keeps telephony manageable, even as the environment becomes more complex.

Where does this approach make a difference?

Integrations ensure that telephony does not remain a standalone system, but becomes a logical part of the broader IT landscape. By centrally managing connections with CRM, helpdesk and other applications, IT managers maintain control over configuration, security and operation.

This prevents fragmentation and allows for communication processes to be built consistently and scalably. IT gains more insight into how telephony is used within the organization and can easily adjust integrations as needs evolve.

By integrating telephony with existing business applications, a more efficient and streamlined way of working is created. Employees have more context during communication, leading to faster follow-up and better customer interactions.

This approach increases productivity and ensures that communication seamlessly aligns with business processes. The result is an organization that works more efficiently, communicates more professionally and better meets the expectations of customers and partners.


Stijn Derison, Managing Partner at Tricore

Do you want to see which integrations are possible within your organization?

Contact us for an in-depth analysis


Do you want to see which integrations are possible within your organization?

Contact us for an in-depth analysis